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LeanTaaS Resources

Featured Webinar

How to Unclog Your Infusion Schedule

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Webinar

How to Unclog Your Infusion Schedule

  • Ina Huang

    Product Manager

Are you struggling to accommodate urgent patients, especially when your schedule was filled weeks ago? Do last-minute cancellations clog your schedules with appointments that -–had you known they would be canceled – could have been used to schedule more urgent patients? iQueue for Infusion Centers Product Manager Ina Huang shares techniques that unclog your schedule and increase patient access and satisfaction.

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Webinar Infusion Center

Throw the (Over)Book at Them: Rules, Guidelines and Permissions to Minimize Overbooking

  • Danielle Magrogan
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Webinar Operating Room

OR Insights for Every Occasion

  • Sophie Ying
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Webinar

OR Insights for Every Occasion

  • Sophie Ying

    Product Manager

At any given moment, a dozen different people might be combing through reports at your institution to investigate something in your OR. Maybe your OR director is trying to determine how many rooms to staff for, your robotic surgery director wants to know how your robots are being utilized, your chief of orthopedic surgery wants to see ortho volume by surgeon, your COO wants to see overall case volume, and the list goes on and on. Meeting even one of those requests can take days.

The complex reporting needs in today’s perioperative environment have made one-size-fits-all dashboards and generic reports ineffective at best. To make lasting data-driven decisions, OR leadership needs tools that provide accurate, timely, objective, and customizable reporting.

After this webinar, attendees will know how to:
  • Deliver targeted insights for different stakeholders in the OR
  • Answer key decision making questions with credible and up-to-date data
  • Make reporting effortless by minimizing the manual work needed to create reports
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Webinar Infusion Center

Understanding the Time Your Patients Spend in the Infusion Center

  • Conor O’Donoghue
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Webinar

Understanding the Time Your Patients Spend in the Infusion Center

  • Conor O’Donoghue

    Product Manager
How does your infusion center track treatment lengths? Can you determine if certain appointment types always run past their scheduled duration? When, if ever, is it worth re-examining a given treatment’s expected duration? In this live webinar, Conor O’Donoghue, Product Manager on the iQueue for Infusion Centers product team will discuss:
After this webinar, attendees will know how to:
  • How to pinpoint sources of cycle time variability
  • Identifying patterns by treatment, scheduled time, time of day, provider or disease group, or even your unstructured notes!
  • Opportunities to incorporate machine learning to refine your understanding of your cycle times
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Presentation Operating Room

Better Healthcare Through Predictive Analytics – Part 1

DTV Interview with Sanjeev Agrawal, President and CMO, LeanTaaS

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Presentation Operating Room

Better Healthcare Through Predictive Analytics – Part 2

DTV Interview with Sanjeev Agrawal, President and CMO, LeanTaaS

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Webinar Infusion Center

The Ties That Bind: Untangling the Linkage Between Clinics and Infusion

  • Sofia DeMarco
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Webinar

The Ties That Bind: Untangling the Linkage Between Clinics and Infusion

  • Sofia DeMarco

    Director, Product Management

How does your organization coordinate clinic and infusion scheduling? Does one appointment type take priority over the other? When, if ever, is de-coupling clinic and infusion appointments the right answer? Please join us as we make sense of the clinic-infusion connection, and give you the frameworks you need to untangle this complex planning problem.

In this on-demand webinar, Sofia DeMarco, Director of Product Management on the iQueue for Infusion Centers product team, will discuss:

  • The balance between optimizing individual itineraries and maximizing aggregate capacity in the infusion center
  • How much of the solution needs to come from which side, clinics vs. infusion
  • Using data to determine how much flexibility you have to schedule non-linked appointments at key times
  • How to measure scheduling performance for linked appointments
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Webinar Operating Room

Why Block Utilization is Still Not the Answer

  • Utkarsh Vaidya
  • Jessica Kovash
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Webinar

Why Block Utilization is Still Not the Answer

  • Utkarsh Vaidya

    Product Manager
  • Jessica Kovash

    Product Implementation Manager

At any given hospital, upwards of 80 percent of the time in the OR can be locked into long-term block ownership. If an institution wants to ensure that their block allocation is well-balanced, right-sized, and up-to-date, they need access to powerful corrective mechanisms. Most institutions today, however, rely on block utilization as the sole metric for making corrective allocation decisions.

But block utilization is a demonstrably poor metric to drive these decisions, and we can tell you why!

iQueue for Operating Rooms provides an enhanced solution with its proprietary Collectable Time methodology, through our newly-revamped Collect module. Collect helps hospital administrators unlock operating room capacity by giving them an easy way to discover block time that has been over-allocated to individual, group, or service-level block owners, and empowers them with data-driven evidence to make defensible decisions in taking this block time away from those underperforming block owners.

With our methodology, major healthcare institutions have eliminated ineffective block committee meetings and back-and-forth conversations with surgeons – hospital leaders can now act incisively and make block decisions that benefit their entire OR.

In this on-demand webinar, Utkarsh and Jessica will dive into:

  • The flaws in using block allocation as the sole metric for right-sizing block and the iQueue alternative, collectable time
  • The capabilities of the newly-designed Collect module and the ways in which it promotes decision making and collaboration
  • Our recommendations and best practices to implement a dynamic block right-sizing framework at your institution
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Webinar Infusion Center

Buildings, Floors, Units, and Pods: Managing Infusion Demand Across Physical Spaces

  • Bridget Roell
  • Leah Seligman
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Webinar

Buildings, Floors, Units, and Pods: Managing Infusion Demand Across Physical Spaces

  • Bridget Roell

    Senior Product Manager
  • Leah Seligman

    Product Manager
Managing your infusion demand across areas effectively & efficiently can be challenging. For some, the physical spaces themselves may necessitate a logical segmentation of the patient demand. For others, the division may stem from the need to treat various disease groups or treatment types separately. In either case, a data-driven approach can help manage both the long-term and day-to-day planning effectively.
In this on-demand webinar, Bridget Roell & Leah Seligman from the iQueue for Infusion Centers product group will discuss:
  • Matching your treatment demand with the allocation of resources to create an overall plan that best fits your needs
  • Evaluating the upcoming days & weeks to determine if additional adjustments should be made to ensure a smooth flow across your infusion areas
  • Assessing the final plan to help manage same-day add-ons & last-minute changes effectively
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Webinar Operating Room

How to Get the Most Out of Your Existing OR Capacity

OR Series - Part 1 of 5

  • Sanjeev Agrawal
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Webinar

How to Get the Most Out of Your Existing OR Capacity

  • Sanjeev Agrawal

    President and Chief Marketing Officer, LeanTaaS

Operating Rooms often generate ~40%+ of hospital revenue and are therefore the “economic backbone” of most hospitals. As such using OR time well, not leaving any block behind is imperative to maximize patient access and revenues. A lot of the inefficiencies the way OR time is managed result from processes based on “bad mathematics”:

  • The use of the wrong metrics to allocate capacity and measure performance
  • Outdated tools and processes to release and request time and
  • Reporting that isn’t timely or useful

Register today to view this on-demand webinar with Sanjeev Agrawal about how to maximize your OR resources and access for your surgeons and most importantly, patients.

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Webinar Operating Room

The Right Way to Take Away Block Time

OR Series - Part 2 of 5

  • Sanjeev Agrawal
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Webinar

The Right Way to Take Away Block Time

  • Sanjeev Agrawal

    President and Chief Marketing Officer, LeanTaaS

In Part 2 of this 5 part series, Sanjeev Agrawal discusses why perioperative leaders find it hard take the right actions if they base their decision making on the traditional metric for right-sizing blocks “Block Utilization”. It is not just mathematically flawed but also leads to the wrong answers.

There is a far better metric instead – “Collectable Time” that identifies truly reusable / re-purposable portions of time that if taken away would not hurt the block owner’s practice and yet open up time for the OR to reallocate, attract new surgeons or close ORs.

After attending this session, participants will be able to:

  • Describe why block utilization is a flawed metric.
  • Define a more effective metric to use to identify repurposable portions of time called “Collectable Time”
  • Calculate “Collectable Time” using the methods described in the webinar.
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Webinar Operating Room

The Right Way to Release and Request Block Time

OR Series - Part 3 of 5

  • Sanjeev Agrawal
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Webinar

The Right Way to Release and Request Block Time

  • Sanjeev Agrawal

    President and Chief Marketing Officer, LeanTaaS

In Part 3 of this 5 part series, Sanjeev Agrawal discusses why a lot of time is left on the table because despite knowing when surgeons have vacations planned, clinic conflicts, not enough volume, and other reasons why they won’t be able to use time well, their offices don’t release time and even if they do that time is not easily available to other surgeons to request far enough in advance for it to be used well.

There is a far better way – creating OpenTable for Open Time – proactively creating a bigger pool of Open Time and making it available through a mobile and web tool that creates transparency and visibility into Open Time. Surgeons and their offices can very easily look for time and get adhoc access to the OR as needed, often increasing OR efficiency by 5 – 10%.

After attending this session, participants will be able to:

  • Describe why block utilization is a flawed metric.
  • Define a more effective metric to use to identify repurposable portions of time called “Collectable Time”
  • Calculate “Collectable Time” using the methods described in the webinar.
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Webinar Operating Room

Getting Surgeons to Engage with and Believe Their Performance Metrics

OR Series - Part 4 of 5

  • Sanjeev Agrawal
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Webinar

Getting Surgeons to Engage with and Believe Their Performance Metrics

  • Sanjeev Agrawal

    President and Chief Marketing Officer, LeanTaaS

n Part 4 of this 5 part series we’ll discuss the issues that many perioperative teams face, with hundreds of reports floating around that surgeons often don’t see or pay attention to. Often these reports require a lot of work to assemble manually and are at odds with each other. There is no single source of truth, the data is hard to access and often surgeons and administrators don’t engage with the data and metrics, leading to decisions being made in ad-hoc ways, often based on anecdotal evidence.

There is a far better way – creating one source of truth and distributing performance metrics that matter through “mobile push” and making them available through a simple web tool. More importantly, by identifying anomalies, trends and patterns in the data that help surgeons do better, the purpose of reporting is much more to drive the right behavior than to purely judge and score providers – leading to far greater adoption and engagement.

After attending this session, participants will be able to:

  • Describe why block utilization is a flawed metric.
  • Define a more effective metric to use to identify repurposable portions of time called “Collectable Time”
  • Calculate “Collectable Time” using the methods described in the webinar.
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Webinar Operating Room

The Right Way to Allocate Time

OR Series - Part 5 of 5

  • Sanjeev Agrawal
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Webinar

The Right Way to Allocate Time

  • Sanjeev Agrawal

    President and Chief Marketing Officer, LeanTaaS

n the final webinar of the series, Sanjeev Agrawal discusses how OR committees can do a lot better in block allocation decisions than base them on influence or historical “tribal rules”.

Using data in the EHR, modern methods of forecasting demand based on the volume and mix of lengths of surgeries can create a far better block allocation methodology that takes into account seasonality in practices, variation in case volumes, growth, and other factors. Much like UPS and Fedex use “Bin Packing” as a way to minimize the number of trucks they need to deliver a variable number of packages each day, modern tools exist that can help OR committees decide on the right blocks to allocate the right owner the right day of the week.

After attending this session, participants will be able to:

  • Describe a data driven methodology to forecast and allocate block time
  • Create a fair and transparent block allocation process that enables more cases to be done during business hours
  • Discuss the positive benefits of increased opportunities for patient access created through these techniques.
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Webinar Operating Room

Effectively Recruit Surgeons Without Promising Block Time

  • Ashley Walsh, MHA
  • Michelle Ballou, MBA, MS, RN, CPAN
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Webinar

Effectively Recruit Surgeons Without Promising Block Time

  • Ashley Walsh, MHA

    Director of Client Services, LeanTaaS
  • Michelle Ballou, MBA, MS, RN, CPAN

    Director of Patient Services, OR Administration at University of Colorado Health

Recruiting qualified surgeons takes more ingenuity than ever before. While signing bonuses represent the traditional ‘gold standard’ of negotiating new surgeon contracts, what an accomplished candidate really wants is guaranteed block time. However, promising a finite block schedule to individual surgeon’s is both flawed and mathematically improbable.

In this on-demand webinar, LeanTaas Director of Client Services, Ashley Walsh and guest speaker Michelle Ballou, MBA, MS, RN, CPAN, Director of Patient Services, OR Administration at University of Colorado Health will dive into:

  • Why you should never promise block time to incoming surgeons
  • How management of ‘Open Time’ and ‘Collectable Time’ are the most practical recruitment incentives for top-tier surgeon
  • How predictive and prescriptive analytics may be able to help with your surgeon attrition rates and recruitment efforts

Join us to discover how iQueue for Operating Rooms will enhance your recruitment efforts without promising block time.

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Webinar Infusion Center

Optimizing Infusion Scheduling – Diagnosing the Current State of Your Infusion Center

Part 4 of 4

  • Mohan Giridharadas
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Webinar

Optimizing Infusion Scheduling – Diagnosing the Current State of Your Infusion Center

  • Mohan Giridharadas

    Founder and CEO

In the first three webinars of this series, we described the fundamental challenges faced by infusion centers across the country, outlined the basic operational factors causing these inefficiencies, and began a deep dive into how leading infusion centers are resolving those inefficiencies.

Most infusion centers measure chair utilization and available capacity for future growth incorrectly – the right way to calculate utilization and effective capacity is very nuanced. There are several key metrics related to volume, mix of treatments and appointment lengths, add-ons, no-shows, cancellation rate, early or late arrivals of patients, compliance to the optimal schedule (and dozens of other metrics) that can be automated and executed in a sophisticated manner in order to identify the root causes of operational problems and to pinpoint areas of potential improvement. The set of operational data to develop an initial assessment of the operational performance of an infusion center are fairly simple and well-defined.

 

Learning Objectives:

After this session, the participants will be able to:

  • Assemble the data required to conduct an intelligent diagnostic of the current state.
  • Understand the importance of getting schedulers to comply with the optimal schedule as best as they can
  • Appreciate the importance of fact-based root cause diagnostics in order to understand what happened on a specific day
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Webinar Infusion Center

Optimized Infusion Scheduling – What Does it Take to Do This?

Part 2 of 4

  • Mohan Giridharadas
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Webinar

Optimized Infusion Scheduling – What Does it Take to Do This?

  • Mohan Giridharadas

    Founder and CEO

n the on-demand webinar series, Optimizing Infusion Center Scheduling, LeanTaaS Founder and CEO Mohan Giridharadas describes the operational fundamentals causing the inefficiencies common to infusion centers, and shares success stories that describe how leading infusion centers are using predictive analytics and data science to optimize operations in a way that EHRs are simply not equipped to do.

Learning Objectives:  After this session, the participants will be able to:
– Identify the minimum set of operational parameters required to capture the constraints facing the infusion center.

– Discuss the use of historical data points to design templates for future appointment scheduling.

– Describe how and why optimal scheduling templates must be embedded into schedulers’ daily workflow.

Overview/Description:
In the first webinar of this series, we described the fundamental challenges faced by infusion centers across the country, and explained the basic operational factors causing these inefficiencies. During this webinar, the focus is a deep-dive into the parameters and data points required to optimize scheduling in the infusion center, and describe important factors for implementing optimized scheduling templates into workers’ days. Improvement of the inefficiencies improves patient flow.

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Webinar Infusion Center

Optimized Infusion Scheduling – Shaping the Future Performance of Your Infusion Center

Part 3 of 4

  • Mohan Giridharadas
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Webinar

Optimized Infusion Scheduling – Shaping the Future Performance of Your Infusion Center

  • Mohan Giridharadas

    Founder and CEO

In the first two webinars of this series, we described the fundamental challenges faced by infusion centers across the country, outlined the basic operational factors causing these inefficiencies, and began a deep dive into how leading infusion centers are resolving those inefficiencies.

In this on-demand webinar, we will cover in-depth how data from the EHR can be used by infusion center staff to anticipate and prepare for how each day will unfold. We will also describe how several leading infusion centers are optimizing their scheduling using machine learning and “schedule grooming” techniques to accommodate more patient volume without adding chairs or overloading nurses.

Learning Objectives:

After this session, the participants will be able to:

  • Describe how using current data about the day’s schedule to predict how today will run can improve nurse and patient experience as the day unfolds.
  • Explain how “schedule grooming” (for schedulers, nurses, or individual patients) can help shape the future and level-load each day.
  • Describe how machine learning can continuously analyze the “gap” between predicted and actual performance, allowing templates for future days to be tweaked to ensure continuous improvement in operational performance.
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Webinar Infusion Center

Optimized Infusion Scheduling – Your EHR Can’t Do This

Part 1 of 4

  • Mohan Giridharadas
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Webinar

Optimized Infusion Scheduling – Your EHR Can’t Do This

  • Mohan Giridharadas

    Founder and CEO

In this on-demand webinar, LeanTaaS Founder and CEO Mohan Giridharadas explains the operational fundamentals causing inefficiencies in infusion centers across the country. Mohan demonstrates how iQueue for Infusion Centers is solving these problems across more than 100 infusion centers in the US, in a way that EHRs are simply not equipped to do, and shares customer success stories that describe how infusion centers are benefiting from using predictive analytics and data science.

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Webinar Operating Room

How University of Cincinnati Health Increased OR Efficiency through Analytics Tools

  • Alyssa Trocchio
  • Tyler French
  • Julie Kirby
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Webinar

How University of Cincinnati Health Increased OR Efficiency through Analytics Tools

  • Alyssa Trocchio

    Implementation Specialist, LeanTaaS
  • Tyler French

    Director of Transformation, University of Cincinnati Health
  • Julie Kirby

    Perioperative Supervisor, OR Scheduling/Unit Coordinator, University of Cincinnati Health

In this on-demand webinar, University of Cincinnati Health’s Director of Transformation Tyler French and Perioperative Supervisor of OR Scheduling Julie Kirby join LeanTaaS Implementation Specialist Alyssa Trocchio to share how University of Cincinnati Health has managed the cultural changes required to improve OR capacity management and has leveraged iQueue for Operating Rooms to reach their desired capacity management goals. They cover the details of the iQueue implementation at the University of Cincinnati Medical Center, including the timeline, operational and cultural challenges, and specific benefits from the first six months.

After viewing this webinar, participants will be able to:

  • Describe the timeline and phases of an iQueue for Operating Rooms implementation.
  • Understand the mechanisms through which iQueue for Operating Rooms creates positive change.
  • Identify potential challenges in an implementation and learn the ways to overcome them.
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Webinar Infusion Center

Strategies for Managing Infusion Nursing Assignments

  • Obehi Ukpebor
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Webinar

Strategies for Managing Infusion Nursing Assignments

  • Obehi Ukpebor

    Product Manager

Assigning patients to your nursing team in a way that balances workload fairly is often time consuming and difficult to get right. There are a multitude of factors to consider including how much time each nurse needs before taking their next patient, acuity load, and treatment timing and length. In this webinar, Obehi Ukpebor from the iQueue for Infusion Centers product team will discuss the pros and cons of different strategies for managing nursing assignments.

In this on-demand webinar, we will cover:

  • Scheduling directly to nurses — this can actually create challenges.
  • Assigning patients to a nurse at the time of patient arrival depending on which nurse is most available.
  • Methods of generating the nursing assignments ahead of time (with and without primary nursing).

Join us to learn how infusion centers can leverage the tools in iQueue for Infusion Centers to optimize their nursing assignments.

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Webinar Infusion Center

Infusion Center Communications 101: Engaging Your Team and Patients

  • Dan Hoff
  • Loukya Garlapati
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Webinar

Infusion Center Communications 101: Engaging Your Team and Patients

  • Dan Hoff

    Product Manager, iQueue for Infusion Centers
  • Loukya Garlapati

    Product Manager, iQueue for Infusion Centers

Communicating effectively is critical to ensuring your infusion center runs efficiently. However, it can be a daunting task to coordinate the differing skill sets and priorities between nursing, scheduling, pharmacy, providers, and patients. Learn how to cut through the confusion and help everyone on your team paddle in the same direction towards smoother operations.

In this on-demand webinar, Dan Hoff and Loukya Garlapati from the iQueue for Infusion Centers product team will discuss:

  • Facilitating dialogue amongst nursing and scheduling staff to better navigate the coming days and weeks of operations
  • Supporting staff with the right tools to engage patients and respond to inquiries and requests
  • Increasing the flow of information between the infusion center and affiliated pharmacies and clinics through data-driven conversations
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Presentation Infusion Center

LeanTaaS ROI

with Thomas M Gronow, COO, University of Colorado Hospital

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Webinar Operating Room

OR Manager Webinar: Using Mobile Technology to Improve Community Engagement

  • Ashley Walsh, MHA
  • Ryann DeGraff
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Webinar

OR Manager Webinar: Using Mobile Technology to Improve Community Engagement

  • Ashley Walsh, MHA

    Sr. Financial Analyst,
    UCHealth
  • Ryann DeGraff

    Senior Director Perioperative Services,
    UCHealth

In this on demand webinar, you’ll learn about how mobile technology can be used to engage surgeons as active participants in improving OR efficiencies. The webinar UCHealth presenters will discuss how enhanced communication through these tools can improve transparency, democratize block time access, and grow your business.

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Presentation Operating Room

Improving Hospital Operations with Lean and Data Science + Stanford Health Care Case Study

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Webinar Infusion Center

Making the most of your Timestamps

  • Luyi Zhang
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Webinar

Making the most of your Timestamps

  • Luyi Zhang

    iQueue for Infusion Centers
    Product Manager

Recreating a patient’s journey through the infusion center is not easy to do. However, by collecting the right timestamps and analyzing patients’ journeys segment by segment, we can gain insight into future patterns and make data-driven operational decisions. In this on-demand webinar, iQueue for Infusion Centers Product Manager Luyi Zhang will dive into:

  • Why are timestamps so important?
  • Which timestamps should be collected to provide the best visibility for your center?
  • Which operational metrics should be checked and how frequently?

Join us to discover how to enhance your infusion center operations by making the most of your timestamps.

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Webinar Infusion Center

Life in the Fast Lane: Is Your Fast Track Area Helping or Hurting Your Infusion Operation?

  • Sofia DeMarco
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Webinar

Life in the Fast Lane: Is Your Fast Track Area Helping or Hurting Your Infusion Operation?

  • Sofia DeMarco

    Director, Product Management, Oncology Products,
    LeanTaaS

Are you finding that your “fast track” area is not as fast as you wish it would be? Join Sofia DeMarco, iQueue’s Director of Product Management for Oncology Products, as she hosts this on-demand webinar on fast track best practices. Sofia will provide tips to help you decide how best to schedule your quick treatments, and you’re sure to come away with a better understanding of:

  • When your fast track area is working efficiently versus actually increasing bottlenecks
  • How to correctly staff this area and which treatment types should be administered there
  • What kind scheduling practices can keep the fast track area from slowing down

Don’t miss this chance to learn about the best ways to manage short appointments and reshape your infusion center’s fast track area!

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Presentation Operating Room

Increasing Operating Room Utilization Through Smart Technology: An Inside Look at UCHealth’s Approach

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Presentation Infusion Center

ACE Conference Keynote: Improving the Operational Performance of Cancer Centers

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Webinar Infusion Center

The Science of Tackling Same Day Add-ons, No-shows and Cancellations

  • Chris Koh
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Webinar

The Science of Tackling Same Day Add-ons, No-shows and Cancellations

  • Chris Koh

    iQueue for Infusion Centers
    Product Manager

Is your center constantly struggling with same day add-ons, no-shows and cancellations? Juggling these unexpected occurrences is a difficult problem that many centers are constantly trying to solve. Join  Chris Koh, iQueue for Infusion Centers Product Manager, and learn about the importance of breaking down add-ons, no-shows and cancellations.

This on-demand webinar focuses on:

  • Understanding and assessing the magnitude of your add-ons, no-shows and cancellations in conjunction with your chair utilization to identify their impact on a given day.
  • Visualizing trends in volumes over time to predict the overall impact of unexpected day-of appointments on future days.
  • Drilling down into add-on, no-show and cancellation patterns by hour, by day and by appointment duration.
  • Deciding where to add last-minute patients into the day’s schedule and making changes to your long-term scheduling patterns .
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Webinar Infusion Center

Optimizing the Scheduling of Oncology Clinics

  • Mohan Giridharadas
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Webinar

Optimizing the Scheduling of Oncology Clinics

  • Mohan Giridharadas

    Founder & CEO,
    LeanTaaS

In this on demand webinar Optimizing the Scheduling of Oncology Clinics, learn how predictive analytics can help you:

  • Improve the patient experience by reducing wait time
  • Tighten the linkage between clinic and infusion appointments
  • Improve the utilization of examination rooms
  • Increase access by creating more capacity for appointments
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Webinar Operating Room

Don’t Sweat the Small Stuff: Why Turnover and First Case On-Time Starts are NOT your Most Important Metrics

  • Ashley Walsh, MHA
  • Katherine Halverson-Carpenter
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Webinar

Don’t Sweat the Small Stuff: Why Turnover and First Case On-Time Starts are NOT your Most Important Metrics

  • Ashley Walsh, MHA

    Sr. Financial Analyst,
    UCHealth
  • Katherine Halverson-Carpenter

    Former Executive Director of
    Perioperative Services, UCHealth

Improving OR utilization is a hot-button topic for OR Managers. How to best define, measure, and adjust operations to increase utilization has been the subject of much debate and study. Turnover times and first case late starts are often identified as likely suspects, but upon closer inspection, those factors are rarely the culprits.

In this session, UCHealth’s Senior Financial Analyst Ashley Walsh and former Executive Director of Perioperative Services at UCHealth Katherine Halverson-Carpenter, will discuss how machine learning and predictive analytics can uncover the true source of poor OR utilization, share with you how UCHealth has increased OR utilization in just three months, and recommend best practices for improving utilization in your OR suite.

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Presentation Infusion Center

Applying Lean Principles to Healthcare Service Environments

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Webinar Infusion Center

Patient hours divided by chair hours = the wrong utilization metric

  • Chris Koh
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Webinar

Patient hours divided by chair hours = the wrong utilization metric

  • Chris Koh

    iQueue for Infusion Centers
    Product Manager

One way many centers calculate utilization is patient hours divided by chair hours which is an a misleading way to measure utilization. There are several factors to consider when calculating your center’s utilization:

  • Patient volumes
  • Peak chair utilization
  • Patient hours
  • Percentage of days that you run out of chairs
  • Ability to absorb add-ons and other adverse events

In addition, it is important to keep in mind there are nuances that impact each of the above metrics such as your intake processes, Nurse/chair resource alignment and many more.

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Presentation Operating Room

HealthIT Summit: Using Lean Principles + Predictive Analytics to Transform Hospital Operations

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Webinar Operating Room

Key Analytic Metrics that Leverage EHR Data to Optimize Asset Utilization

  • Sanjeev Agrawal
  • Ashley Walsh, MHA
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Webinar

Key Analytic Metrics that Leverage EHR Data to Optimize Asset Utilization

  • Sanjeev Agrawal

    President & CMO,
    LeanTaaS
  • Ashley Walsh, MHA

    Sr. Financial Analyst,
    UCHealth

In this webinar UCHealth Sr. Financial Analyst Ashley Walsh and LeanTaaS President and CMO Sanjeev Agrawal discuss which vital analytic metrics UCHealth uses to optimize the utilization of assets, and how top healthcare institutions have increased patient/staff satisfaction and captured additional revenue by applying predictive analytics and machine learning to EHR data.

Learning Objectives:

  • Learn key analytic metrics that can be derived from information your organization already collects.
  • Learn why First Case On-Time Starts and Turnover Time are not the best metric for determining OR utilization.
  • Learn the best practices some of the top healthcare providers in the country have implemented to increase patient access, decrease wait times, reduce healthcare delivery costs, and capture additional OR revenue.
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Webinar Operating Room

How to Engage Community Physicians through Mobile Technology

  • Ashley Walsh, MHA
  • Pamala Bauer
  • Stefanie Williams
  • Janis Smith
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Webinar

How to Engage Community Physicians through Mobile Technology

  • Ashley Walsh, MHA

    Sr. Financial Analyst,
    UCHealth
  • Pamala Bauer

    Perioperative Support Supervisor,
    UCHealth
  • Stefanie Williams

    Perioperative Support Surgery Scheduler,
    UCHealth
  • Janis Smith

    Perioperative Business Manager,
    UCHealth

Are you:

  • Overwhelmed by digging through reams of information to find specific performance metrics for each surgeon Sending out monthly surgeon report cards as an email attachment but not sure your surgeons are opening, let alone reading them
  • Frustrated by the number of underutilized OR blocks resulting from surgeons not promptly releasing them so other can claim that time
  • Looking to bring in more surgeons, but unsure where to find block time for them
  • Having multiple debates about OR utilization, its definition, and how to allocate block time

If any of the above are true, this webinar is for you!

This session was led by former UCHealth Perioperative Business Manager Ashley Walsh who was joined by UCHealth Perioperative Support Supervisor Pamala Bauer, UCHealth Perioperative Support Surgery Scheduler Stefanie Williams and UCHealth Perioperative Business Manager Janis Smith.

Download and learn how SMS, email, a mobile-optimized web dashboard – even an interactive chatbot – can not only more fully engage your surgeons, but also bring more business to your facility. Learn more about how enhanced communications improves transparency and democratizes block time access.

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Webinar Operating Room

Why Block Utilization is the Wrong Way to Look at Surgeon OR Usage

  • Ashley Walsh, MHA
  • Zetong Li
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Webinar

Why Block Utilization is the Wrong Way to Look at Surgeon OR Usage

  • Ashley Walsh, MHA

    Sr. Financial Analyst,
    UCHealth
  • Zetong Li

    Group Product Manager,
    LeanTaaS

Block Utilization – a term used by every operating room manager and a number that determines block time for surgeons. This metric is constantly being used in OR policies, yet it is hard to enforce and creates many tense conversations.

This on demand webinar will talk about a more comprehensive way to look at block usage with the concept “Collectable Time” and also how to communicate such information with surgeons effectively.

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Webinar Operating Room

Deploying a Block Allocation Process Physicians Won’t Hate

  • Ashley Walsh, MHA
  • Katherine Halverson-Carpenter
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Webinar

Deploying a Block Allocation Process Physicians Won’t Hate

  • Ashley Walsh, MHA

    Sr. Financial Analyst,
    UCHealth
  • Katherine Halverson-Carpenter

    Former Executive Director of
    Perioperative Services, UCHealth

Allocating OR Block time can be fraught with tension. Tenured physicians don’t want to give up their time because they feel they’ve earned it; new physicians often can’t get OR time when they need it; OR managers don’t want to cause unnecessary conflict with blunt policies and metrics. Meanwhile, patients often wait for their procedures while ORs sit empy in “collectable” blocks of time.

In this on-demand webinar, we’ll explain ways to:

  • Communicate and allocate “collectable time” to and from physicians in a fair, transparent, and surgeon-centric way.
  • Allocate block time using forecasting instead of backwards-looking reports.
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Webinar Operating Room

Intro to iQueue for Operating Rooms – Your EHR Can’t Do This

  • Sanjeev Agrawal
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Webinar

Intro to iQueue for Operating Rooms – Your EHR Can’t Do This

  • Sanjeev Agrawal

    President & CMO,
    LeanTaaS

iQueue for Operating Rooms is a Software as a Service (SaaS) solution that uses predictive analytics and data science to dig deep into the utilization patterns hidden in your hospital’s non-PHI EHR data. In this on-demand webinar, LeanTaaS President and CMO Sanjeev Agrawal will walk through iQueue for Operating Rooms, touching on key features and use cases that are transforming how OR managers and surgeons visualize and manage OR Time.

This on-demand webinar will cover how iQueue for Operating rooms works to facilitate:

  • Block Release and Request: How a tool that’s like “Open Table for Open OR Time” can increase availability of open OR time for surgeons.
  • Block Policy: Why Block Utilization is not an actionable metric to create block policy; instead “Collectable Time” is far more useful.
  • Block Allocation: How perioperative leaders can allocate OR time to increase Block Utilization using smart, predictive forecasting methods.
  • Reporting and Transparency: Instead of traditional reporting that often “admires the problem”, mobile and web tools push the right information to the right surgeons and administrators at the right time, increasing visibility and transparency into key metrics.
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Webinar Operating Room

Adopting Innovation In The OR: Lessons in Leading And Managing Change

  • Ashley Walsh, MHA
  • Alyssa Trocchio
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Webinar

Adopting Innovation In The OR: Lessons in Leading And Managing Change

  • Ashley Walsh, MHA

    Sr. Financial Analyst,
    UCHealth
  • Alyssa Trocchio

    Client Implementation Specialist,
    LeanTaaS

The OR is the economic backbone of a hospital and implementing innovative new technology changes can bear rich rewards. OhioHealth recently implemented iQueue – a solution that uses predictive analytics and data science to bring about 3 key efficiencies:

  • Streamline the block release and request process through an “Open Table for Open OR Time” tools on mobile and web
  • Dig deep into OR time patterns to find portions of “collectable time” that can be repurposed to do more cases and,
  • Create powerful and actionable visibility into performance metrics through mobile and web tools to push the right information to the right surgeons and administrators at the right time

In this on-demand webinar, Ashley Walsh, Director of Client Services for LeanTaaS and Alyssa Trocchio, former Manager of Operations – Surgical Services at OhioHealth will discuss:

  • What drove OhioHealth to implement these changes
  • The iQueue tools and their benefits
  • The People, Process and Change Management required to successfully get these tools adopted and implemented
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Webinar Operating Room

OR Open Time: The Key to Completing More Cases Every Day

  • Sanjeev Agrawal
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Webinar

OR Open Time: The Key to Completing More Cases Every Day

  • Sanjeev Agrawal

    President & CMO,
    LeanTaaS

The OR is the economic backbone of a hospital — a minute can be worth hundreds of dollars. Hospitals face a daily paradox in trying to maximize OR utilization: surgeons and clinics often find there is little unallocated “open time” to book cases into the future, yet there are frequently large enough chunks of OR time left unused where cases could have been placed. As a result, OR leaders try their best to fill up capacity at the last minute, or it goes underutilized.

This paradox is a result of:

  • Block allocation methodology: A fully blocked out schedule is like a highway where every lane is a carpool lane for a different colored car – the total number of cars that highway can accommodate will be sub-optimal
  • Volatility in the mix: The number and length of cases that each surgeon and service line performs is inherently not precisely predictable, leading to some service lines needing less time than allocated and others needing more in any given time period
  • Bad metrics: Measuring surgeon and service line performance based meaningless metrics like “Block Utilization” makes it very hard to take time away
  • Poor “Release hygiene”: OR leaders rely on surgeons or their offices to release operating time. However, time is “hoarded” because historically there has been limited access to additional time when needed.

A much better answer for most hospitals is to create a mix of dedicated blocks and open time. Keeping more open time helps dampen the effect of the four issues above.

In this on-demand webinar, LeanTaaS President Sanjeev Agrawal will explain:

  • Why open time is your “friend” as a surgeon/service line chief /OR administrator
  • How iQueue’s suite of tools help create open time and manage it efficiently
  • What significant benefits UCHealth, OhioHealth and MultiCare Health have received by creating more open time.
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Webinar Operating Room

Bringing More Accountability to Service Line Block Allocation

  • Drew Domagalski
  • Utkarsh Vaidya
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Webinar

Bringing More Accountability to Service Line Block Allocation

  • Drew Domagalski

    Client Implementation Specialist
  • Utkarsh Vaidya

    Product Manager, iQueue for Operating Rooms

Bringing more accountability to your organization’s service line block allocation is challenging. The process is often time-consuming and manual. Often there are “gentlemen’s agreements” within service lines that are not transparent in the EHR, providing little accountability to follow through on the agreements and leading to high levels of cross-functional dissatisfaction. By restructuring the way your organization manages OR block time, you can increase accountability, transparency and access to operating rooms without compromising any service line requirements.

In this on-demand webinar, Drew and Utkarsh will dive into:

  • How service line block allocation is currently being misused across many organizations, but can be improved.
  • Why ‘intelligent’ accountability of block allocation is so important.
  • What to expect from an increase in service line accountability at your organization, based on our experience with hospitals across UCHealth, OhioHealth, New York Presbyterian, Multicare, Dignity, and many others.

Join us to discover how placing higher standards on the accountability of service line block allocation can optimize your most valuable resources.

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Webinar Infusion Center

Your Center’s Capacity – It’s More Than Just Chair Counts

  • Sofia DeMarco
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Webinar

Your Center’s Capacity – It’s More Than Just Chair Counts

  • Sofia DeMarco

    Director, Product Management, Oncology Products,
    LeanTaaS

Days in an infusion center are notoriously chaotic; it only takes one delayed patient, one negative drug reaction, one sick nurse, to throw the entire schedule into disarray.

In this webinar, LeanTaaS iQueue Director of Product Management Sofia DeMarco and Memorial Sloan Kettering Administrative Manager Dylan Buell will discuss how an EHR-data-driven “daily huddle” can empower center managers with tools and techniques to optimize their operations to increase patient access, decrease wait times, improve staff satisfaction, and reduce healthcare delivery cost.

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Webinar Infusion Center

Make the Connection: Best Practices for Dealing with Linked Appointments

  • Danielle Magrogan
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Webinar

Make the Connection: Best Practices for Dealing with Linked Appointments

  • Danielle Magrogan

    Product Manager for iQueue for Infusion Centers

It doesn’t take much to throw an infusion center’s day into chaos, especially since many patients have clinic visits just prior to their infusion treatment. It’s no surprise, then, that a clinic delay quickly turns into an infusion center delay. Does your infusion center struggle with linked appointments?

If so, this webinar is for you:

  • Learn about how to determine the correct amount of time to leave between different speciality appointments (Ancillary services vs. clinic).
  • Explore how clinics are affecting your infusion center schedule and understand why everyday should not be scheduled in the same way.
  • Optimize your strategy in taking early/late arrivals.
  • Be able to predict clinic delays based on disease and time of day.
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Webinar Infusion Center

How Emory Healthcare Optimized Infusion Scheduling to Significantly Decrease Wait Time

  • Sheryl Bluestein
  • Mohan Giridharadas
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Webinar

How Emory Healthcare Optimized Infusion Scheduling to Significantly Decrease Wait Time

  • Sheryl Bluestein

    Vice President of Operations at
    Emory University Hospital Midtown
  • Mohan Giridharadas

    Founder & CEO,
    LeanTaaS

Infusion centers face a daily operational paradox — scarce resources like infusion chairs are both over-booked and underutilized on the same day. The typical “feast or famine” utilization pattern — slow mornings, followed by a mid-day rush and slow evenings — leads to several undesirable outcomes: long patient wait times, overworked nurses, and high operational costs.

Scheduling patients with varying treatment lengths into a fixed number of chairs is a complex mathematical problem most EHRs and spreadsheets are ill-equipped to handle. In this session, Emory Healthcare’s VP of Operations, Sheryl Bluestein, will explain how they combined lean principles, predictive analytics, and constraint-based optimization methods to predict volume and mix and “level load” treatments evenly throughout the day, resulting in a 23% reduction in wait times during peak hours.

Key Takeaways:

  • Why infusion centers constantly experience a “mid-day rush”
  • What makes the scheduling optimization problem so mathematically challenging that it cannot be solved with traditional scheduling methods or process improvement projects
  • How Emory and dozens of cancer centers are combining lean principles and predictive analytics to significantly lower wait times and improve staff satisfaction.
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Webinar Infusion Center

Infusion Center Health Check: Breaking Down Patient Wait Times

  • Bridget Roell
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Webinar

Infusion Center Health Check: Breaking Down Patient Wait Times

  • Bridget Roell

    iQueue for Infusion Centers
    Product Manager

It is time for your infusion center to undergo its annual health check-up! Unfortunately the reality for most infusion centers is they are consistently diagnosed with long wait-times, pharmacy delays and poor patient scheduling. Is your center experiencing some of these symptoms? Then this webinar is for you!

This webinar will:

  • Explore the major contributing factors behind your long wait times and center delays (No chair/nurse available, pharmacy delay etc.)
  • Help you understand how the patient’s wait time can be broken down into stages, from waiting room to infusion appointment.
  • Explain how to use your data to address and decrease your infusion center pain points
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Webinar Infusion Center

Ready. Set. Grow! Strategies for Managing Increasing Patient Volumes

  • Dan Hoff
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Webinar

Ready. Set. Grow! Strategies for Managing Increasing Patient Volumes

  • Dan Hoff

    Product Manager,
    iQueue for Infusion Centers

The race between capacity and growth seems to be never-ending. Infusion centers across the country are constantly sprinting to catch up with larger patient volumes while also continuously trying to improve patient and nurse satisfaction. Exhausted from trying to sprint your way through a marathon? In this on-demand webinar, we’ll slow it down to a comfortable jog to show you how your center can efficiently improve its capacity. We’ll start by exploring these questions:

  • How do you know when you need to make more chair hours available?
  • What can you do to increase the percent of chair hours used?
  • Where can your center eliminate wasted time to reduce cycle times?
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Webinar Operating Room

Adopting Innovation in the OR: Lessons in Leading and Managing Change

  • Ashley Walsh, MHA
  • Alyssa Trocchio
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Webinar

Adopting Innovation in the OR: Lessons in Leading and Managing Change

  • Ashley Walsh, MHA

    Director, Client Success
  • Alyssa Trocchio

    Client Implementation Specialist

The OR is the economic backbone of a hospital and implementing innovative new technology changes can bear rich rewards. OhioHealth recently implemented iQueue – a solution that uses predictive analytics and data science to bring about 3 key efficiencies:

  • Streamline the block release and request process through an “Open Table for Open OR Time” tools on mobile and web
  • Dig deep into OR time patterns to find portions of “collectable time” that can be repurposed to do more cases and,
  • Create powerful and actionable visibility into performance metrics through mobile and web tools to push the right information to the right surgeons and administrators at the right time

In this on-demand webinar, Ashley Walsh, Director of Client Services for LeanTaaS and Alyssa Trocchio, former Manager of Operations – Surgical Services at OhioHealth will discuss:

  • What drove OhioHealth to implement these changes
  • The iQueue tools and their benefits
  • The People, Process and Change Management required to successfully get these tools adopted and implemented
Watch the Webinar
Webinar Infusion Center

The Daily Huddle: Best Practices for Ensuring a Smooth Day with Regular Communications

  • Dylan Buell
  • Sofia DeMarco
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Webinar

The Daily Huddle: Best Practices for Ensuring a Smooth Day with Regular Communications

  • Dylan Buell

    Administrative Manager,
    MSKCC
  • Sofia DeMarco

    Director, Product Management, Oncology Products,
    LeanTaaS

Days in an infusion center are notoriously chaotic; it only takes one delayed patient, one negative drug reaction, one sick nurse, to throw the entire schedule into disarray.

In this webinar, LeanTaaS iQueue Director of Product Management Sofia DeMarco and Memorial Sloan Kettering Administrative Manager Dylan Buell will discuss how an EHR-data-driven “daily huddle” can empower center managers with tools and techniques to optimize their operations to increase patient access, decrease wait times, improve staff satisfaction, and reduce healthcare delivery cost.

Watch the Webinar
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